All returns must be requested within 21 days from the date of receipt.

We will not accept merchandise that has been altered or used.

All items should be returned in their original packaging.

Shipping charges are not refundable.

Upon receipt of returned goods, Emily Jones reserves the right to deny a refund if the merchandise does not meet return policy requirements.

Do not scratch or rub your item against abrasive surfaces.

Keep your item away from damp or humid environments—yes, that city drizzle counts!

Avoid direct exposure to sunlight and any direct source of heat (radiators, car interiors overheated by the sun, etc.).

Avoid contact with greasy substances, cosmetics, perfume, and hydroalcoholic solutions, as well as any material (magazines, dark denim, other leathers, etc.) that may transfer their colored pigments onto the product.

To avoid grease or stains settling in the material, we recommend using a slightly dampened, lint-free, light-colored, absorbent cloth to wipe the outer and interior fabric, then wipe dry. Do not use soap or solvent.

Keep stuffing inside to preserve shape. Do not overstuff.

Protect your bag when not in use by storing it in the protective bag provided.

Treat your crossbody and yourself with love, always.