Shipping policy

Order Processing

  • Orders are processed within 1-3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Once your order has been processed, you will receive a confirmation email with tracking details.

Shipping Methods & Delivery Time  

We offer the following shipping options:

  • Standard Shipping (5-10 business days)

  • Expedited Shipping (2-5 business days)

  • Express Shipping (1-3 business days)

Shipping times may vary depending on your location and unforeseen circumstances such as weather delays or carrier issues.

Shipping Rates

  • We offer free standard shipping on all orders.

Tracking & Order Status

  • Once your order ships, you will receive an email with a tracking number and a link to track your package.

  • Please allow 24-48 hours for tracking updates to reflect.

Shipping Issues & Lost Packages

  • We are not responsible for lost or stolen packages marked as delivered. Please ensure your shipping address is accurate and secure.

  • If your package is lost in transit, please contact us at hello@emilyjonesnyc.com for assistance.

  • For any delivery delays or concerns, please check with the carrier before reaching out to us.

Returns Due to Shipping Issues

  • If a package is returned due to an incorrect address or failed delivery attempts, we can reship it at the customer’s expense.

For any additional questions, feel free to contact us at  hello@emilyjonesnyc.com.